Impact-Makers Wanted

Swan Valley Hotel | 20/06/2025
We are seeking a highly motivated individual to join our team in Guest Services at our hotel. As the first point of contact for guests, Guest Services plays a critical role in providing exceptional service and creating a welcoming atmosphere for our guests.

About This Role
A Guest Services professional is the first point of contact for guests, responsible for delivering a warm, welcoming, and helpful experience. This role involves greeting and assisting guests, managing check-ins and check-outs, responding to inquiries or complaints, and coordinating with other departments to ensure guest satisfaction. Strong communication, problem-solving, and multitasking skills are essential, along with a professional and friendly demeanor. The goal is to provide a seamless and positive experience that encourages guest loyalty and reflects the organisation’s service standards.

Who We Are
We’re thrilled to introduce the Swan Valley Hotel resort complex, where our vision is to be WA’s Best Value Small Resort following our multi-million dollar renovation and transformation program.

The resort includes:

• The Swan Valley Hotel: a newly refurbished and upgraded 32-room hotel with unrivalled amenities, including a brand-new outdoor pool area; wellness centre with sauna, free weights, iFit cardio equipment; and a guest laundry and kitchenette.
• The Swan Valley Events Centre: a newly refurbished and upgraded 150 PAX function space with dedicated amenities, including enterprise-grade presentation facilities.
• Little Gerry’s: Launching late May, we’re pairing back Gerry’s and going back to our original vision of a simple high-end pizzeria offering served from our Supa Golf clubhouse. Featuring New Haven-style pizzas and our famous pizza pockets, hearty sandwiches and toasties, and sweet treats, we’ve got something for everyone. Pair it with craft beer, wine, or great coffee and settle in.
• Supa Golf & Supa Putt: an 18-hole golf course and 18-hole mini golf course that offers an outdoor entertainment venue like no other in Australia.

About You
We are looking to attract the top 5%, the naturally driven and self-motivated with ambition and goals, people who are fearless in the disciplined hard work and sacrifices required to succeed. This is not a clock-in-and-out culture; we are building something special. That requires special people.

We are reimagining these businesses from the ground up, which means the only constant is fast-paced change.

Therefore, you must be highly adaptable to change and thrive in an environment that is in a hurry to get things done.

Our commitment to continuous improvement means you must be highly resilient and able to take on feedback without being defensive. Most people don’t like feedback, but those of us who embrace it realise it’s the foundation of personal growth and mastery.

If you view your job as a vocation and not just a job, this might be the place for you.

Responsibilities

• Greet guests warmly and provide a welcoming first impression.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about services, local attractions, and directions.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Maintain accurate records and update guest information in booking systems.
• Ensure the lobby, reception, and guest areas are clean and presentable.
• Process payments, issue receipts, and manage reservations or bookings.
• Promote additional services or upgrades to enhance guest experiences.
• Uphold company policies, safety standards, and confidentiality protocols.

Qualifications

• Customer service or hospitality experience, preferably in a hotel or similar setting
• Strong communication, problem-solving, and multitasking skills
• Confident with basic computer systems and hotel booking software
• Friendly, professional, and guest-focused attitude
• Flexible availability, including weekends and holidays
• Willingness to perform a variety of tasks in a small team environment

Swan Valley Hotel | 20/06/2025

About This Role
Are you an experienced, hands-on housekeeper who loves working in a fast paced but polished environment? We’re looking for someone motivated, organised, and detail-focused to join us at our newly renovated hotel in the Swan Valley.

Who We Are
We’re thrilled to introduce the Swan Valley Hotel resort complex, where our vision is to be WA’s Best Value Small Resort following our multi-million dollar renovation and transformation program.

The resort includes:

• The Swan Valley Hotel: a newly refurbished and upgraded 32-room hotel with unrivalled amenities, including a brand-new outdoor pool area; wellness centre with sauna, free weights, iFit cardio equipment; and a guest laundry and kitchenette.
• The Swan Valley Events Centre: a newly refurbished and upgraded 150 PAX function space with dedicated amenities, including enterprise-grade presentation facilities.
• Little Gerry’s: Launching late May, we’re pairing back Gerry’s and going back to our original vision of a simple high-end pizzeria offering served from our Supa Golf clubhouse.Featuring New Haven-style pizzas and our famous pizza pockets, hearty sandwiches and toasties, and sweet treats, we’ve got something for everyone. Pair it with craft beer, wine, or great coffee and settle in.
• Supa Golf & Supa Putt: an 18-hole golf course and 18-hole mini golf course that offers an outdoor entertainment venue like no other in Australia.

About You
We are looking to attract the top 5%, the naturally driven and self-motivated with ambition and goals, people who are fearless in the disciplined hard work and sacrifices required to succeed. This is not a clock-in-and-out culture; we are building something special. That requires special people.

We are reimagining these businesses from the ground up, which means the only constant is fast-paced change.

Therefore, you must be highly adaptable to change and thrive in an environment that is in a hurry to get things done.

Our commitment to continuous improvement means you must be highly resilient and able to take on feedback without being defensive. Most people don’t like feedback, but those of us who embrace it realise it’s the foundation of personal growth and mastery.

If you view your job as a vocation and not just a job, this might be the place for you.

Key Responsibilities

• Perform general cleaning tasks including dusting, vacuuming, mopping, and sanitizing rooms and bathrooms.
• Change bed linens and replenish towels, toiletries, and other supplies.
• Handle laundry duties such as washing, drying, folding, and organizing (if required).
• Follow safety, hygiene, and infection control procedures, including proper use of cleaning products.
• Report maintenance issues or safety hazards to supervisors.
• Communicate professionally with guests, residents, or staff, and respond to basic requests.
• Work flexibly across shifts, including weekends and public holidays, as needed.

Qualifications

• Previous housekeeping experience in a hotel or similar environment preferred
• Strong attention to detail and commitment to cleanliness standards
• Flexibility to work various shifts, including weekends and holidays
• Ability to work independently and as part of a team
• Knowledge of cleaning products and techniques a plus