The Swan
Valley Hotel

It's easy! Simply click the “Book Now” button at the top of the page or book now to get started.

All bookings are made online through our website. However, if you have a special request, such as a large group booking, we’re happy to assist with advice before you book online.

All bookings are processed through our website. For complex bookings, such as group reservations, we’re more than happy to provide guidance before you complete the booking online.

All rooms include the following amenities for your comfort:

• Free Wi-Fi
• TV with free-to-air channels
• Tea and coffee making facilities
• Air conditioning and heating
• Complimentary toiletries

For room-specific details, please visit the Rooms section of our website.

Please note that rooms do not include:

• Toaster
• Microwave (except for 1 Bedroom Apartments)
• Armchair
• Sofa (except for Suites and 1 Bedroom Apartments)
• Iron and ironing board
• Walk-in showers (available in only a few select rooms; most have showers over the bath).

Spa functionality is disabled on all baths unless otherwise specified.

We do not have interconnecting rooms. Our 1 Bedroom Apartments are spacious and can accommodate up to 4 guests with a fold-out sofa bed in the lounge.

For larger sized families, you may need to book two separate rooms.

Adjacent rooms can be requested but are subject to availability and therefore not guaranteed until we acknowledge and confirm the request.

The Swan Valley Hotel sits on 73 acres of beautifully landscaped gardens and offers a variety of amenities, including:

• 32 recently renovated guest rooms
• Tropical Swimming Pool
• Gym and Sauna (re-opening 16th December 2024; charges may apply)
• Guest Laundry (under renovation, reopening 16th December 2024)
• The Henley Suite @ Swan Valley Function Centre, ideal for weddings, functions and corporate events.
• Gerry’s Deli, offering New York-style deli fare, New Haven-inspired pizza, and locally sourced produce (see Gerry’s website for operating hours)
• Supa Golf – an 18-hole golf course and a Supa Putt course (check the Supa Golf website for operating hours and bookings).

Yes, our gym and sauna have recently been renovated. Due to delays with City Council approval, the reopening of these facilities has been delayed. We hope to provide an update ASAP.

We’re thrilled to announce that our swimming pool has re-opened after extensive renovations. Dive in and enjoy the refreshed space designed for your relaxation and enjoyment.

• Pool Hours: Please check the entry gate for the current opening times.
• Pool Rules: For everyone’s safety, we kindly ask that you follow the pool rules and any directions from our staff.

Thank you, and we hope you enjoy this upgraded feature during your stay!

Yes, the guest laundry is under renovation and will reopen on 16th December 2024.

Yes, the guest kitchenette is under renovation and will reopen on 16th December 2024.

Yes, we offer a variety of dining options:

• Gerry’s Deli – A New York-style deli with pizza and locally sourced produce (check Gerry’s website for operating days and times).
• Grazing Boxes – Cheese, charcuterie, condiments, crackers, and chocolates. To order, email orders@gerrys.au at least 24 hours in advance.
• Supa Golf Clubhouse – Offers coffee, pies, and light refreshments (see the Supa Golf website for operating hours).

We highly recommend completing online check-in to streamline your arrival. You can access the online check-in link from your booking confirmation email. This quick process requires your name, contact details, card information, and a photo ID upload.

If you prefer, you can check in at reception between 2 pm and 5 pm.

We require photo identification to verify your identity for hotel security and insurance purposes, as well as to protect the credit cardholder.

Acceptable forms of ID include a valid Australian driver’s licence, an Australian proof of age card, or an Australian or international passport.

Double-check that the name you’re using matches the one on your booking confirmation. If you’re still having issues, try using a different web browser.

A pre-authorisation, also known as an authorisation hold or pre-auth hold, is a common hotel practice that places a temporary hold on funds in your account to cover potential incidental charges during your stay.

We require a $250 pre-authorisation as a security deposit upon your check-in. This hold is released after a successful room inspection upon your departure.

Please note that while we release the funds immediately after inspection, the actual processing time for the funds to return to your account depends on your bank. We recommend ensuring that funds are available for the pre-authorisation, especially if you’re arriving after hours.

If you're arriving after reception closes, make sure to complete the entire online check-in process, including the ID upload and pre-authorisation.

Once completed, you’ll receive an email with instructions on how to access your room key and room location.

Yes, early check-in is available from 12pm noon, subject to availability.

Please notify reception in advance if you'd like to request early check-in. A $50 charge will apply, and payment will be collected upon your arrival.

All rooms come standard with King beds and are designed for a maximum of 2 guests.

Twin bed configurations are available for an additional $50, subject to room availability.

If you require twin beds, please request this prior to your stay.

1 Bedroom Apartments are configured with a King bed for 2 guests. Twin beds can be requested prior to your stay, subject to availability, for an additional $50.

Up to two additional guests can be accommodated on the fold-out sofa bed at a charge of $50 per guest, per night.

Please let us know the total number of guests staying in your apartment.